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Terms & Conditions

Shipping & Delivery

Shipping Fees

We ship all items from our warehouse in Selangor Malaysia. Delivery charges is quoted based on product weight and delivery destination.

FREE
  • For purchase more than RM 90 and deliver within Peninsular Malaysia. East Malaysia entitle for free delivery when purchase more than RM 280
Shipping may take longer during sale periods and holidays.

Delivery

Zen.my aims to deliver within the time agreed upon at purchase. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. We will ship your items to you as fast possible.

If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. Please contact with our customer care line@03-61412278 if you need the product urgently before purchase. We will take note and try to deliver them to you in desired time.

We shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. Please contact with our customer care line if you need the product urgently before purchase. We will take note and try to deliver them to you in desired time.

For local and also overseas ordering you will able to track your order, by the tracking ID sent to you in the confirmation email. You may track and check the status of your order here.
As a precaution, please keep the receipt of the delivered product.
For Local Delivery

Service Provider Area Estimated Delivery Duration
Pos Laju
West Malaysia 3 working days
East Malaysia 5 working days

For Overseas Delivery


Service Provider Area Estimated Delivery Duration
Malaysia Pos EMS Wordwide 7-14 working days

In the rare circumstance that your item has a defect or is missing from your order please follow the directions in our FAQ or contact Customer Service at contact@zen.my

 

 

Return and exchange policy
 
1. Return & Exchange policy?

For defective and incorrect items, we have a 7-day exchange policy upon receipt of order, subject to the following terms and conditions:
  • Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable
For returns, please email us at contact@zen.my or call us @03-61412278 with your order number and information on the affected item. Returned items must meet the requirements above. Refund is only applicable if item is out of stock
 
2. What do I do if I had an allergic

Within www.zen.my, the ingredients of the product are listed on the page to help you identify any sensitivities with certain ingredients. Different skin types and skin conditions may react differently to our products and brands. It is always best to know and understand how your skin reacts to different products and ingredients. If you experienced allergic reaction, please send a detailed description of what occurred along with the pictures to contact@zen.my.We will attend to the case and help find an appropriate solution. Please note that issues must be reported within 7 days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.
 
3. What happens if I am unhappy with the product I purchase or I changed my mind?
Unfortunately we do not accept return of items if you have made an incorrect purchase or you changed your mind after receiving the items. Please review your cart before completing the order.
 
4. Can I test the products before buying them online?
 
Yes, you may visit our any physical selling point, we do have a dedicated beauty experts or pharmacist ready to answer all your beauty questions. You will have chance to see and test on the product. They are well-versed on every product we carry - and even use them in their daily routines. Please also check the ingredients listing before completing your purchase to identify any allergens.

 


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