Refund-policy

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Last updated: 15 November 2026

1. Overview

This Refund Policy applies to services provided by MOBEEZ LIMITED, including VPS hosting, application servers, web hosting, and software services. By purchasing our services, you agree to the terms outlined below.

2. Eligibility for Refunds

Refunds are available only under the conditions described in this policy. Unless otherwise stated, all services are provided on a subscription basis and are billed in advance.

3. VPS & Hosting Services

Refunds for VPS and hosting services are subject to the following:

  • Refund requests must be submitted within 7 days of service activation
  • Refunds apply to first-time purchases only
  • Usage-based fees, add-ons, and setup fees are non-refundable
  • Services terminated for policy violations are not eligible for refunds

4. SaaS and Software Services

SaaS subscriptions and software services are non-refundable once access has been granted, unless required by applicable law.

5. Non-Refundable Services

The following are strictly non-refundable:

  • Domain registrations or renewals
  • Licences or third-party software fees
  • Dedicated resources or custom configurations
  • Services paid via promotional or discounted offers

6. Payment Method and Processing

Approved refunds will be issued to the original payment method. Refund processing time may vary depending on the payment provider. Transaction fees charged by payment processors are non-refundable.

7. Chargebacks and Disputes

Initiating a chargeback or payment dispute without first contacting us may result in account suspension or termination. We encourage customers to contact our support team to resolve issues.

8. Service Termination

Cancellation of services does not automatically entitle you to a refund. You are responsible for cancelling subscriptions before the renewal date.

9. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will take effect upon publication on our website.

10. Contact

For refund requests or questions regarding this policy, please contact us at:
support@mobeez.my