MoBeeZ VPS

Last updated: 15 November 2026

1. Overview

This Service Level Agreement (“SLA”) describes the service availability commitments provided by MOBEEZ LIMITED for VPS hosting, application servers, web hosting, and SaaS services.

2. Service Availability

We aim to provide a monthly service availability of 99.9%, excluding scheduled maintenance and circumstances beyond our control.

3. Scheduled Maintenance

Scheduled maintenance may be required to maintain service reliability and security. Where possible, advance notice will be provided via email or service announcements. Scheduled maintenance is excluded from uptime calculations.

4. Exclusions

The following are excluded from SLA uptime calculations:

• Scheduled maintenance
• Emergency maintenance
• Customer-caused issues or misconfiguration
• Third-party service failures (network providers, data centres)
• DDoS attacks or security incidents
• Force majeure events (natural disasters, war, government action)

5. Service Credits

If monthly uptime falls below the stated target, eligible customers may request service credits as outlined below:

Service credits are applied as account credit and are not refundable.

6. Credit Request Process

Requests for service credits must be submitted within 7 days of the end of the affected billing period via a support ticket. Requests must include relevant service details.

7. Customer Responsibilities

Customers are responsible for:

• Maintaining secure configurations
• Keeping software up to date
• Monitoring their own services
• Maintaining backups

8. Limitations

This SLA applies only to availability of services and does not cover performance, speed, or suitability for a specific purpose. This SLA does not apply to free or trial services.

9. Modifications

MOBEEZ LIMITED reserves the right to modify this SLA at any time. Continued use of services constitutes acceptance of the revised SLA.

10. Contact

For questions regarding this SLA, please contact us at:
support@mobeez.my